Frequently Asked Questions

Please browse below for some of our most frequently asked questions. If you still have questions, please give us a call!

Is Set up & Tear down Included In the cost?

Yes, There Is no extra fee for us to set up or tear down any equipment,

Is There a Delivery Fee?

Some closer locations are free, but the further the distance, the more the cost. Online ordering will calculate the delivery fee. Please call or email us, and we can quote delivery as well.

What is Your Risk-Free Cancellation?

As part of our customer commitment, we offer a risk-free cancellation policy, which means that after you've placed an order online, you can cancel it for any reason and receive a full refund. No fees, no questions asked! 100% of the payment is refunded back to you. Please note, however, that once we set up the equipment, the payment is due in full, and NO refunds or credits are issued.

Do I need to pay to reserve my equipment?

Yes. 25% of your invoice total is due upon booking to hold the reservation. The other portion will be due before set up the day of your event.  

What if it rains or we expect lousy weather?

If it is too windy, we will not set up an inflatable. If it is raining, we will always leave the decision up to the customer unless we see fit. If the weather looks to be an issue and you need to cancel, we will issue a credit or 100% refund. Please note, however, that once we set up the equipment, the payment is due in full, and NO refunds or credits are issued. Unfortunately, we cannot predict or control the weather, but we wish we could!

Can I book online? 

Yes, you can! Our Book Online option will show you 100% real-time availability for the date you have picked. Please note that we verify each order for accuracy and reserve the right to cancel, change pricing, or do anything else. We typically only deliver an order with an inflatable rental if we approve the request.

What are the rental hours?

Most of our rentals are between 9 AM and 5 PM. However, we can accommodate any event, regardless of the hours!

How long is the rental for?

The length of your rental will depend on your event and your needs. Your equipment will be set up and ready for the entire duration of your rental. Typically, we arrive 1-4 hours before the rental to set up. However, times vary depending on our schedule and the setup time of your event. We will text or email the day before your event or sooner to confirm a delivery time. Please note that your delivery could be as early as 7 AM. 

What about pricing?

The pricing listed on our site is for a standard 4-hour rental; an additional fee of $25.00 per hour after the 4 hours will be applied.

Are inflatables safe?

Yes, they are designed with safety in mind! They are made from a fire retardant material with safety netting all around. If you follow the rules provided, they are very safe. All safety rules and guidelines will be reviewed prior to use. All inflatables will be staked into the ground for safety. If the inflatable will be set up on concrete, please make sure to let us know ahead of time so we can provide sand and water bags to secure the inflatable.

How much room will I need?

Depending on the piece(s) of equipment you reserve, space will vary. We would also be more than happy to discuss this with you. Please note that we do require a clear 6-foot path for most of our equipment. We will not move equipment up or downstairs or lift them over objects in your yard without prior approval. Please note that the Set Up area is the space required that you will need, and not the actual size of the inflatable.  

Do you deliver in our area?

Check out our page or use the Contact Us form to find out if we are able to deliver in your area and for current pricing. Please note that not all areas on our Service Area map are free delivery.

What type of payments do you accept?

We accept any major credit cards, cash, and checks if discussed prior to payment. 

What if I do not have electricity?

Electricity is required to power most of the equipment. If renting more than one piece of equipment, you may need several outlets on different circuits. If you do not have power available, we offer generator rentals as well. Please note, If the customer provides a generator, Bounce Houses Ohio Is not responsible for under power Issues or failure. 

How far in advance do I need to order?

Rentals are on a first-come, first-served basis. It is a great idea to get your reservations in early to guarantee the equipment you wish to reserve. 

Are you insured, and can you provide us a copy of your insurance?

Yes, we are fully insured and can provide a copy of the insurance policy upon request. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements to obtain additional insured or certificates. The lessee or using party shall be in charge of operation after receiving each unit unless otherwise agreed to. Bounce Houses Ohio LLC is not responsible for any injuries occurring to the lessee or to any persons using the leased units or equipment or for any damage to personal property. We also carry commercial auto insurance as well.

Can you set up in non-residential areas?

Yes, we do. However, as these types of deliveries are more time-sensitive, we sometimes have to set a cap on the number of them. We also charge a sensitive delivery fee when the setup and breakdown have to be done at a certain time.  

Can you set up at parks?

Due to the time-sensitive nature of parks and higher than-normal insurance requirements, we no longer set up at any parks. Please note your order may be canceled if you book online at a park.  

Can I pick up the equipment?

Not usually, as we prefer to deliver all products to ensure they are placed in an area that allows guests to play safely and ensures the product will not be damaged.

I received a quote; how long is that good for?

We typically hold a quote pricing for three days. After those three days, pricing may change. Please note that a quote does not hold any equipment for your event.

What types of surfaces do you set up on? 

Our preferred type is grass. We can set up on concrete, asphalt, and even indoors. Please let us know your setup surface type when booking. We will NOT set up on gravel. Additional fees may apply for setup surfaces other than grass.